Please forward this link to everyone trusting and using Yves Rocher products as I was.
Before Using Yves Rocher Product
I have been a devoted client and customer of Yves Rocher for years. In early 2007, I tried the Pro-Retinol 100% Vegetal ENZYMES de JEUNESSE Self-Defence Eyes product for the puffiness and black circles under my eyes.
In April 2007, a representative of Yves Rocher advised me to try the Serum Vegetal Eyes & Lips. Once I tried the sample cream, my face started breaking out and the skin around my eyes became red, dry and itchy.
After using the Yves Rocher product - 30/04/2007
At first, I thought it was a food allergy, but with time, this redness became worse and my eyes became swollen. I went to my family physician -- he prescribed a cortisone-based cream to reduce the swelling and asked me to stop using facial products (creams, make-up, etc) until my face was back to normal.
A month after the first incident, my face was back to normal, so I resumed using my Yves Rocher products -- the swelling came back worse than the first time. At that point, my physician referred me to an Allergist who then referred me to a dermatologist at Sunnybrook Health Sciences Centre in Toronto. I stopped putting products on my face (including make-up).
After using the Yves Rocher product - 23/05/2007
In October 2007, the dermatologist asked me to have a patch test at Sunnybrook Hospital. The test consisted of patching my back with samples of all the products that I have been using on my face, including creams and make-up. The testing took 6 days. It included three visits to the hospital and 4 days if itchy back. The result: the break out on my face was caused by the Yves Rocher eye creams that I was using, Pro-Retinol 100% Vegetal ENZYMES de JEUNESSE Self-Defence Eyes and Serum Vegetal Eyes & Lips.
Since then, the only thing I can put on face is water – no more products, no more make-up!
Through this ordeal, I visited 2 different Yves Rocher stores in Toronto.
The first store representative took my name and phone number. She promised that someone from their Canadian head office would call me (this was in May 2007). I never received a phone call.
In the second store, the representative simply told me that I was not using the cream properly – she ended the conversation abruptly.
Because of the bad skin reaction and the swelling of my face, I have extra wrinkles under my eyes and the black circles have worsened. Also, I am now afraid to use any products.I am getting married in May 2008 and unlike any bride, I will not be able to have a facial to cleanse and rejuvenate my face, and don’t know what to do about make-up! The last thing I need is another ogre face to ruin my special day.
I have contacted Yves Rocher head office in Toronto and told them my story. In January 2008, a representative from the head office contacted me and said that she had transferred my file to their insurance company. I am still waiting to hear back.
I would certainly appreciate some kind of acknowledgment and compensation for what I went through and what I have to go through now to fix my face (my eyes) from the mess that the swelling left behind. I would also like further investigation in the products that are being used in these facial creams to avoid more unhappy customers.
CB - Feb 2008
